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FAQs –

What is the return policy?

At ORVÁ, every formula is inspected before it leaves our hands. Because we're a beauty and cosmetics brand, we do not accept returns once a product's seal or bottle has been opened, for the hygiene and safety of all our customers. Have a question before purchasing? Reach us anytime at hello@puroorva.com.

Are any purchases final sale?

Yes — once a product has been opened or used, it cannot be returned or refunded, in line with cosmetics hygiene standards. If your order arrives damaged or faulty, we've got you covered — see below.

What if my order arrives damaged?

Contact us within 24–36 hours of delivery at hello@puroorva.com with clear photos of the damage and your order number. Once approved, refunds are issued to your original payment method within 3–5 business days.

When will I get my order?

Orders are processed within 1-3 business days and shipped across the EU. Once your order ships, you'll receive a tracking link by email — or check your order status anytime via chat.

Where are your products manufactured?

Every ORVÁ formula is crafted in the EU to the highest standard — clean, natural ingredients sourced with care, free from the shortcuts much of the industry has come to accept.

How much does shipping cost?

Shipping is calculated at checkout based on your location and order size — you'll always see the exact cost before you pay, with no surprises at the last step.

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Products

5% Urea + 2% Panthenol Body Cream

5% Urea + 2% Panthenol Body Cream

€33,95 EUR

Regular price Sale price €33,95 EUR
Correcting Concealer, 10 Light Warm

Correcting Concealer, 10 Light Warm

€34,95 EUR

Regular price Sale price €34,95 EUR
Foundation with Peptides, 05 Fair Neutral

Foundation with Peptides, 05 Fair Neutral

€39,95 EUR

Regular price Sale price €39,95 EUR
Gentle Cleansing Milk

Gentle Cleansing Milk

€27,95 EUR

Regular price Sale price €27,95 EUR