Política de reembolso

Return & Refund Policy

Last updated: 29th, July 2026

At ORVÁ, every formula is inspected before it leaves our hands. Because we're a beauty and cosmetics brand, and for the hygiene and safety of all our customers, we do not accept returns once a product's seal or bottle has been opened.

General Returns

Due to the nature of our products, we are unable to accept returns or offer refunds on any item once it has been opened or used. Please choose carefully, and reach out to us at hello@puroorva.com before purchasing if you have any questions about a product.

Damaged or Faulty Products

If your order arrives damaged or faulty, here's how to report it:

Contact us within 24 to 36 hours of delivery. Email hello@puroorva.com with clear photos of the damaged product and your order number. Reports made after 36 hours of delivery cannot be accepted.

We inspect the images. Our team reviews the photos to confirm the damage.

We provide a return address. Once approved, we'll send you the address to return the item to.

You return the item within 6 days. The item must be shipped back to us within 6 days of approval. Return shipping costs are the responsibility of the customer.

We inspect the returned product. Once received, we check that the item matches what was reported.

We process your refund. Once inspection is complete, your refund is issued to your original payment method within 3 to 5 business days.

Questions?

Reach out to our team at hello@puroorva.com — we're happy to help.